Terms of Service

Article 1. Purpose

These Terms of Service (hereinafter "Terms") govern the rights, obligations, and responsibilities between Hyunggon Shin (operating as Galaxy Whale™, Consultant Hugo, hereinafter "Provider") and the user (hereinafter "Client") regarding the use of the Saju Myeongrihak analysis and consulting services (hereinafter "Service").

Article 2. Definition and Scope of Service

1. The Service provides personalized analysis and related consultation based on Korean Saju Myeongrihak (Four Pillars of Destiny), exploring the Client's tendencies, strengths, challenges, potential, and patterns over time based on their birth data.
2. The Service includes PDF reports, email Q&A, and live consultations (via Messenger, Voice, or Video call), as detailed on the website.
3. The Provider may modify the Service content to improve quality, and such changes will be notified via website announcement or email.

Article 3. Q&A Period and Data Retention

1. Q&A Period: The Q&A period begins upon delivery of the report and lasts for 2 weeks. The Client is encouraged to review the report thoroughly and submit any questions within this period.
2. Extension upon Request: If the Client requires additional time to complete Q&A, the retention period may be extended by up to 4 additional weeks (maximum 6 weeks total from the date of report delivery), subject to the Client's explicit consent via email prior to the expiration of the initial 2-week period.
3. Absolute Maximum Period: Under no circumstances shall the relevant analysis data or reports be retained beyond 6 weeks, except where retention is required by applicable law.
4. No Response Policy: If the Client does not respond to the retention extension notification email within 48 hours, data deletion will proceed automatically.
5. For further details on data retention and destruction, please refer to the Privacy Policy.

Article 4. Formation of Contract and Reservation

The Service operates through online forms (Tally) and email communication. The contract is formed as follows:

1. Inquiry: The Client is provided with access to these Terms and the Privacy Policy when submitting an inquiry. Where consent is required for the processing of personal data, the Client's consent will be obtained through a clear affirmative action.
2. Offer & Formal Consent: The Provider replies with the service details, schedule, and payment information. At this stage, the Provider may request explicit consent where required for the processing of personal data necessary for the Saju analysis.
3. Acceptance: The contract is established when the Client accepts the agreed service terms and completes the payment. Where separate consent is required for a specific processing activity, that consent will be obtained separately. However, the actual "Analysis" officially begins when the Provider confirms the payment, provides the Client with the Saju chart and a basic overview of the Client's Saju, and sends the "Analysis Commenced Notification Email."

Article 5. Fees and Payment

1. Service fees follow the pricing policy posted on the respective regional website (EUR or BRL depending on the region).
2. Payments must be made in advance via Bank Transfer, Stripe, PayPal, or other designated methods.
3. The Client must complete the payment within the timeframe specified by the Provider, and failure to make payment within the deadline may result in the automatic cancellation of the reservation.

Article 6. Provision of Information and Responsibility

1. Accuracy: The Client must provide accurate birth data (Date, Time, City of Birth) and gender.
2. Data Confirmation: The Provider will reconfirm the data with the Client before starting the analysis. The Provider is not responsible for analysis errors caused by errors in the information finally confirmed and replied to by the Client, and neither re-analysis nor refunds are available for such reasons.
3. AI Usage & Pseudonymization: AI tools may be used to assist in drafting or translating reports. In this process, the Client's real name and specific date of birth are excluded from AI tools. A pseudonym and extracted Saju chart data may be used for analysis assistance.

Article 7. Protection of Minors

Requests for analysis of minors under the age of 18 require the explicit consent of both the legal guardian (parent) and the minor themselves. The Provider reserves the right to refuse service if proper consent is not verified.

Article 8. Refund and Cancellation Policy

Statutory Consumer Rights: Where applicable, consumers retain any mandatory rights provided under applicable consumer protection law. Where the Client expressly requests that the Service begin before the applicable withdrawal period expires, the Service may begin immediately in accordance with applicable law.

Since the Service involves customized analysis and intangible labor, the following refund rules apply:

1. Before Analysis Starts: Cancellation and refunds are possible until the Client receives the "Analysis Commenced Notification Email" after payment. However, transaction fees and taxes that have already been incurred and are non-recoverable under the payment platform's policy may be deducted from the refund amount.
2. After Analysis Starts: Once the Provider has sent the "Analysis Commenced Notification Email," no refunds are possible as time and effort have already been invested.
3. Subjective Dissatisfaction: Refunds cannot be requested based on subjective dissatisfaction with the interpretation or if the results do not match the Client's expectations.
4. Exceptions: A full or partial refund may be granted in cases of clear negligence by the Provider, such as failure to deliver the report within the agreed timeframe or material omission of the agreed analysis. This does not limit any mandatory consumer rights or remedies available under applicable law.

Article 9. Disclaimer and Limitation of Liability

1. Nature of Advice: The Service provides Eastern philosophical insights and does not replace professional legal, medical, financial, or business advice.
2. Client Responsibility: The Client bears full responsibility for all final decisions made based on the Service, including personal matters (dating, marriage, divorce, family issues, etc.) and business decisions. The Provider is not liable for any direct or indirect damages resulting from these decisions.
3. No Guarantee: The Service is for consulting and entertainment purposes and does not guarantee specific future outcomes (e.g., passing exams, success, curing illness).
4. Limitation of Liability: In cases where the Provider is found liable due to willful misconduct or gross negligence, the liability shall not exceed the total amount paid by the Client for the Service. This limitation does not apply where prohibited by applicable law.

Article 10. Copyright and Privacy

1. The copyright of all reports and content provided belongs to the Provider.
2. The Client may possess and utilize the provided report for personal use only, and without the Provider's prior written consent, the Client may not reproduce, distribute, publish, commercially use, or provide it to a third party.
3. Exemption for Client Negligence: The Provider is not responsible for any privacy issues or damages arising from the report being leaked to third parties due to the Client's negligence or lack of care after the report has been successfully delivered.

Article 11. Dispute Resolution and Governing Law

Any disputes arising in connection with the Service shall primarily be resolved through mutual consultation in good faith between the parties. If a resolution cannot be reached, these Terms shall be governed by the laws of the Republic of Estonia, without prejudice to any mandatory consumer protection rights applicable to the Client. Any dispute shall be subject to the jurisdiction of the competent courts in accordance with applicable law.

Article 12. Language

These Terms are written in English. If these Terms are translated into other languages, the English version shall prevail in the event of any discrepancies or interpretation issues.